OUR COURSES
HEALTH AND WELLBEING
CUSTOMER SERVICE
RISK ASSESSMENT
MENTAL HEALTH AWARENESS
EMPLOYABILITY SKILLS
DIGITAL SKILLS
STRESS IN THE WORKPLACE
EQUALITY AND DIVERSITY
LEADERSHIP AND MANAGEMENT
parental employment support
DESIGN
Health &Wellbeing
Our health and wellbeing courses are focused on the below elements to give individuals and groups a new and improved outlook on their wellbeing not only helping them but also their employers.
The aim of this course is to build a more resilient work force, giving individuals the skills they need to excel in both personal and work lives.
Our health and wellbeing courses cover
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Stress reduction
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Relaxed, focused mind
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Increased emotional stability
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Increased productivity
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Reduce sickness absence
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Mindfulness practice, theory and psychology
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Positive thinking strategies.
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Build self-esteem, inner belief and confidence.
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Dealing with stress and anxiety.
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Develop and improve motivation.
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Mindfulness training.
Customer service
Our customer service course are focused on improving the skills of existing and new employees within your organisation.
The aim of these courses are to build confidence and knowledge within your workforce obtaining either level 4 or level 6 in customer service.
Our customer services courses cover
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The External and Internal customers
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The customer experience
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Creating excellence in customer service
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Mapping the customer supply chain
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How Happy Customers Can Grow your Business
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Develop a Customer Focused team. ,
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Provide Outstanding Customer Service,
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Set the standards in your industry,
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Grow Your Business on Repeat Business.
Risk Assessment
Our risk assessment course aimed at all staff members within your organisation.
The aim of risk assessment training is to ensure you comply with your company’s legal responsibility and ensuring both your staff and business are protected.
This course will cover
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Definition of a ‘hazard’
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Difference between a ‘risk’ and a ‘hazard’
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How to use a risk assessment tool to assess risk
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How to complete a risk assessment form
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Identify the Legislation relevant to risk assessment
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Explain the meaning of the term ‘risk assessment’
Mental health awareness
Our mental health awareness course is aimed at senior staff responsible for the wellbeing of colleagues and staff.
The course teaches Managers/Supervisor how to recognise and understand some of the most common signs, symptoms and behaviours of mental health conditions in the workplace. This course also raises awareness of the stress response and how that response impacts on mental health.
This course covers
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Understand the stigma that surrounds mental health;
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Increase awareness of their own attitudes to mental health and illness;
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Improve their understanding of the way stress impacts on mental health;
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Recognise and understand some of the most common signs, symptoms and behaviours of mental health conditions in the workplace;
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Gain the confidence to deal with staff who may be experiencing mental health problems;
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Understand their legal requirements within the 2010 Equality Act.
EmploYABILITY
skills
Our employabiliy courses are aimed at individuals who have been out of work for a significant period of time and/or have long-term health conditions that have presented a barrier to employment in the past.
The aim of this course is to explore a range of health and wellbeing topics along side emplyment skills with a view to regaining confidence, and inner belief.
Our employment courses cover
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Increase confidence and motivation
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Building self-esteem
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Learn about the importance of health & wellbeing (including mindfulness)
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Dealing with stress and anxiety
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Exploration of lifestyle choices and positive attitudes
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Increase IT competence, writing CVs, interview preparation
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Develop self-awareness of strengths and weaknesses
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Learn to source vacancies
Digital skills
Our digital skills course is aimed at clients who have limited or no knowledge, skills or confidence using computers of any kind.
The aim of this course is to provide tailored help to those who require digital skills training, we providing participants with the basic navigation skills for job seeking.
Our digital skills courses include
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Certificated Training using ‘Learn My Way’
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Increased electronic capability
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How to look for a job online
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Online CV creation
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Increasing personal confidence and motivation
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Wellbeing module
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Increased digital awareness and electronic capability
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Identify goals and develop an action plan
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Addressing barriers to allow progression
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Mentoring support
STRESS IN THE WORKPLACE
Our stress in the workplace course is designed for Line Managers/supervisors of those responsible for colleagues within an organisation
The aim of this course is to gain a deeper understanding of how stress can affect the workforce and gain confidence in dealing with situations which may arise from a symptoms of stress.
Our stress in the workplace course covers
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Understanding the stigma that surrounds mental health;
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Increase awareness of their own attitudes to mental health and illness;
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Improve their understanding of the way stress impacts on mental health;
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Recognise and understand some of the most common signs, symptoms and behaviours of mental health conditions in the workplace;
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Gain the confidence to deal with staff who may be experiencing mental health problems;
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Understand their legal requirements within the 2010 Equality Act.
equality and diversity
Our Equality and Diversity course is suitable for workplaces of any size who are keen to ensure they are acting responsibly towards equality and diversity.
The aim of this course is to educate employees on the proper way to treat people of different backgrounds. Equality and Diversity Training Course will teach different ways to maintain Equality& Diversity within the work place
Our Equality and Diversity course covers
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You will have a solid understanding of prejudice, stereotyping & discrimination.
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Be able to identify what the 9 key strands of the Equality Act 2010
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Protected characteristics.
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Be actively aware of the language we use can be deemed offensive.
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Identify their roles and responsibilities in relations to equality.
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Recognise the connection between valuing diversity and creating a safe and harmonious workplace.
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Describe what we mean by valuing diversity.
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Describe their own roles and responsibilities in relation to equality and diversity.
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Comply with relevant legislation in relation to equality.
Leadership and management
Our leadership and management courses are aimed at staff with current management responsibilities and no formal training or managers needed additional support.
The aim of this course is to develop practising team leaders seeking to move up to the next level of management as well as current managers who need to lead colleagues through organisational change, budget cuts or other work related pressures. We can cover level 4, 5 and 6 in Leadership and Management to suit the individual and business.
Our Leadership and Management courses cover
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Gaining a range of key management skills
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Putting new skills into practise within the role
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Building on leadership capabilities
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Motivation and engagement of colleagues
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Management of relationships
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Development of leadership skills
PARENTAL EMPLOYMENT SUPPORT
"Every Child, Every Chance" is the first Tackling Child Poverty Delivery Plan due under the Child Poverty (Scotland) Act 2017.
With extensive experience of delivering a range of interventions to parents, including lone parents, we tailor support and provide help through an employability and wellbeing key worker approach in two main areas.
1. Person-centred help to address parents barriers to work, which might include career coaching, health and wellbeing support, money advice or motivational support.
2. Help meeting the increasing challenge of in-work poverty, targeting in-work support to help parents already in jobs to remain in the workplace and gain
progression through a rewarding career.
Contact us to find out more.
