Customer Service Excellence 

Do your customers get the best service to represent your company?

Make sure that they do by investing in our Customer Service Excellence Training day.

Sinclair Wellbeing and Training Solutions is dedicated to empowering your employees to support your business by proving your customers with the excellent service they deserve.

Our course is based around 6 key topics to teach your employees everything they need to know to ensure your customers become advocates of your company and continue to use your service time after time.

The 6 key topics we cover within the Customer Service Excellence Training Course are as follows.

  • Topic 1 – Customer awareness and understanding

  • Topic 2 – Increased customer expectations

  • Topic 3 - Understanding and exceeding customers’ needs

  • Topic 4 – Identify customer-focused behaviour

  • Topic 5 – Dealing with customer issues

  • Topic 6 – Customer Information

 

Our course is great for new employees as well existing employees looking to build on the knowledge and experience they have gained so far.

 

At Sinclair Wellbeing we love to look after the people we teach so have picked a great Central location (The Studio Glasgow) to make our training day as accessible as possible. We have also arranged an array of snacks and drinks as well as a hot lunch to keep our attendees powered up throughout the day.

 

Our training day details are as follows

  • Date: Friday 20th March

  • Venue: The Studio Glasgow

  • Address: 67 Hope Street, Glasgow, G2 6AE

  • Time: 9.30am – 4.00pm

  • Fee: £140 (inc vat)

  • Included: Welcome pastries, mid-morning snack, hot buffet lunch, afternoon snack and unlimited refreshments

 

I would be happy to provide any further information you require to start your journey on building the customer base of dreams.

Bookings can be made by emailing rachael@sinclairwellbeingsolutions.co.uk or by visiting our event page on eventbrite xxxxxxxxxx.

 

©2019 Sinclair Wellbeing and Training Solutions Ltd.

SC596782 - United Kingdom

info@sinclairwellbeingsolutions.co.uk

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